Now, most of you know that I’m a tolerant person… The kind of person who tries his best not to loose it when dealing with idiots and liars. But unfortunately I can honestly say that nobody, not even Telkom, has made me as mad now as the idiots who run Computer Mania.
Having eventually been told that we could come and collect a new laptop to replace the one that was obviously broken we drove out to Canal Walk to get our “new” laptop.
The box had been opened, and the laptop had been started up before. Knowing how brilliant Computer Mania isn’t, I should have known to check that *everything* was in the box… However, in reality I just wanted to get out of there before I punched someone.
We take the laptop and receive no apologies for anything.
Once home we unpack the box to discover the remote control is missing. Now, for the love of science, IF YOUR CUSTOMER IS ALREADY TELLING THE OTHER CUSTOMERS IN YOUR STORE NOT TO BUY YOUR STUFF, WHY WHY WHY NOT MAKE SURE THAT EVERYTHING *EVERYTHING* IS PERFECT WITH THE “NEW” REPLACEMENT.
To not do so just makes you look like an idiot… but really, there are plenty of idiots to go around at computer mania.
After multiple calls and multiple people saying they can’t do anything I decide I want something in return for all this shit.
I want some ram. Nothing big, just an extra gig to make Vista run properly. Dealer cost of that is probably not much more than the petrol I’ve wasted driving back and forth.
Eventually I get the actual regional manager on the phone. He claims that computer mania has done nothing wrong. He says that the random blue screening is so random that multiple people were able to reboot the computer multiple times and never get a blue screen… and yet, when I walk into the store I get a blue screen instantly.
I call him an idiot. Subsequently I think a better retort would have been that we should go gambling sometime. He seems to have amazing odds.
He refuses to give us more ram.
I tell him we want a refund. He says ok.
So all in all we’re going to be down a few bucks but hey it’s been worth it
It’s funny how things work out… And how quickly news spreads. Even Sherri is following the saga.
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