Category: Aggregate This

Ten things

Get your priorities straight
There is nothing more important than enjoying your life. Making sure that other people are enjoying their lives comes in at a close second. You are not a useful human being if you are not enjoying your own life.

Don’t sweat the small stuff
Gary Player famously said that the more he practiced the luckier he got. You can reprogram the way your brain reacts to truly stressful situations by practicing positive, stress-free, reactions to the little things that go wrong every day.

Get some perspective
Most of the stuff you worry about is simply not important. Your family and friends are what matter. They are irreplaceable. Your car getting stolen, your house burning down, losing your job, while all sad and frustrating, should not result in emotional trauma.

Emotional trauma is scar tissue
Years ago I broke my big toe by kicking a wall. It was stupid and every now and then my toe hurts for no reason. If you repeatedly kick a wall your toe is going to hurt all the time and you are not going to be able to enjoy your life.

It’s not over until you’re dead
Your health is important, but not more important than enjoying your life. I’m not suggesting you start a small heroin habit, but worrying about your health is futile unless you’re doing it while calling a doctor.

Put on your big girl panties when dealing with family
There are situations in life where you just need to make hay, even if you’re allergic and the sun isn’t shining. The normal rules of engagement do not apply for family. “Not talking” to some branch of your family is an incredibly sad outcome that should be avoided at all costs. No one is asking you to paint each other’s nails while watching Thelma and Louise on VHS, but for everyone’s mental health, including your own, sometimes you just need to get out there in the rain and start throwing around some hay.

Appreciate what you have
Be thankful for the things you have, not because one day they might be gone or because others don’t have them, but simply because you do have them.

Stretch
This is not a computer game. When you die your life is over. Try and be incredible or die trying.

Yourself is the best you you can be
Countless Facebook posts will encourage you to sing like no one is listening. That is rubbish. Being yourself is the only way to be happy. This is not rocket science. If you want to sing, sing. If you want to spend your weekend reading a book to your cat, do that.

Stop
Close the door, put away your phone, sit down and spend some time thinking. Call it whatever you want but just do it, daily if possible.

Leaving TrustFabric and joining Praekelt

This news is a few weeks old but I kept on meeting people who hadn’t heard so I figured a blog post was in order.

I have officially left TrustFabric and have joined Praekelt. Leaving TrustFabric was a hard decision. If Joe can pull of what he’s got planned, and I think he can, he will change the way we manage and share information online. I want that to be a reality.

My first few weeks at Praekelt have been great. I am now in a pure strategy role. Travelling back and forth between JHB and CPT, meeting amazing, talented people, having my mind expanded and learning constantly. My diverse background (travel, banking, advertising, telecoms, ISPs, online dating etc etc) is proving to be useful in ways that I never thought possible.

I’ll keep you posted.

Brain Insight

A few days ago I needed to get into my parent’s house while they were on holiday. I was driving to my house to fetch their spare keys and fretting about having forgotten their alarm code. As I opened my front door the alarm keypad began beeping. I instinctively started punching in a code. As I was pressing the keys I became aware that the pin I was entering was not the pin for my house but a totally different pin.

When I pressed the last number I realised that he pin I had just entered was the pin for my parents house. A pin that I could not remember a few seconds ago.

Mind blown.

Danny the capturer of the world.

Many years ago I worked at company that sold widgets. These widgets were very complicated and required lots of customisation. The company had developed a pretty large piece of software to help their sales people build complex widget quotes with lots of line items.

This company also had a big off the shelf enterprise accounting system that handled their real accounts.

I had worked at the company for almost 2 years as a software developer when one day I found myself sitting in the accounts department helping Danny with something unrelated. It was then that I learnt what Danny from Accounts actually did.

Every morning Danny would print out the previous days ‘accepted’ quotes from the quoting software resulting in a small pile of paper, one for each customer, with hundreds of line items, for every day. Then, using a ruler and pen to scratch out the lines, he would manually re-enter all of the customer data and their quote information, line item by line item, into the big accounting system. This process took him most of the day, sometimes more if business was good. He occasionally made mistakes that either cost the company lots of money or pissed off the customers.

As a software developer I knew that both systems ran off MSSQL databases. I knew that all the relevent information probably already existed to do the “job” programmatically. I knew that it would probably take a day or two to write a piece of software that did Danny’s job, perfectly every time, in a few milliseconds.

Danny had been doing that job for almost 6 years.

Since that day, whenever I start working with a new company, I try my best to meet everyone and get an idea for what they do and how they do it before I put my head down and start trying to solve any problems. That habit has served me well. In a team of ba/tech/strat/arch people I’m often the only one who knows how the accounts actually work, or how the stock is really procured, or what the weird hippies on the third floor do. (They’re always copywriters.)

But I’m not trying to pretend I have special powers. My point is that you can never assume that other people will have looked at problems like you do, with your knowledge-set. Most of the time other people won’t even see something like that as a “problem”. Danny’s boss never thought to question the process that admittedly pre-dated him. They all have no idea what SQL is and neither should they need to. It’s not their job. It’s yours. (Assuming you’re in a tech field)

What really excites me is how this kind of technology-discovery can be applied to people who traditionally live without the exposure to technology that we do. We now live in world where mobile phones can do things that sometimes even I think are quite magical (think SoundHound and Shazaam). I don’t know what “Danny the capturer of the world” situations exist in an under-resourced high school in a Soweto. I don’t know what efficiencies might just be waiting to be discovered in a clinic in Khayelitsha. I am however convinced that if a large corporate focused solely on profits with a really good, international, management team and a chartered accountant CFO all couldn’t spot that Danny was unintentionally wasting his time (and their money), then I can only imagine what amazing, albeit probably simple, tech-opportunities are waiting to be discovered in the “real” world.

I may not be ready to tackle the townships just yet, and I’m by no means assuming that there aren’t already smart people doing this kind of stuff, but I do look forward to one day being able to spend a few weeks immersed in the daily grind of a township school teacher or a minimum-wage worker, and maybe finding some way to bring a little bit of technological awesomeness and efficiency to their lives.

I know you’re wondering. I did write that software and Danny did need to click a button every morning and watch as the script whizzed by in less than a second, but he didn’t lose his job, instead he was able to move on to tackling more challenging things that actually needed his accounting skills. Everyone’s a winner.

Open Source Printing Hardware

Printing is unreasonably expensive. I’m sure hardware manufacturers like HP, Samsung, Canon etc lie in bed at night smiling in disbelief that we all seem to happily pay their ridiculous prices and drink their kool-aid.

I recently repaired a HP 2605dn colour laser. Those things are built with a pretty glaring design fault. While I was poking around in the optics box (LASERS!) I had an epiphany. If some well meaning university engineering department designed and built an open source laser printer, they could change the world.

A little bit of context is important. At the moment there are a few big printer hardware manufacturers. At the heart of every laser printer is something called the “Engine”. Only a few of the big guys make engines and you’ll probably find that whoever made the engine also built the printer, regardless of what brand ends up on it. Canon makes HP and Canon, Lexmark make Dell, Samsung and IBM while Xerox is made by Sharp. Who the actual designs belong to is unknown, but I suspect that most of the time the design IP belongs to the manufacturer, regardless of the brand.

It’s also important to know that most of the rollers, bearings etc inside a printer are made by someone else and bought en-masse. So it’s not like you’d have to start fabricating rubber in order to build your own printer.

How a computer talks to a printer is called the command language. At the moment something called PCL (Printer Command Language) (developed by HP) is the de-facto standard in most printers. (Don’t ask why we still need a bajillion printer drivers). The ownership/legalities of PCL is hard to figure out, and since HP will probably accuse any Open Source project that uses PCL of patent infringement it would be wise to develop a new (probably a lot simpler) page description language.

The fact that they do this is clear evidence that they’re ripping you off.

If the big manufacturers sold their cartridges for reasonable prices there would be no market for “compatibles”.

Manufacturers make a fortune from cartridges. They consider the cartridge design and interface to be their intelectual property and therefore anyone who builds a compatible cartridge will incur their wrath and lawyers. In an attempt to make it hard to refill the cartridges they’ve even gone as far as putting microchips directly on the cartridge that track how many pages you’ve printed and then when you reach a magic number, regardless of how much toner is left, stop working. They do this purely to make money. The fact that they do this is clear evidence that they’re ripping you off. If the big manufacturers sold their cartridges for reasonable prices there would be no market for “compatibles”.

And then there’s Asia where the whole idea of intellectual property is kinda-sorta-fuzzy. A good example would be guys like Nanchang who openly sell the microchips for specific printer cartridges to anyone. The printer manufactures lawyers would obviously like to prosecute anyone caught with those chips in the West. They’ll claim that he chips are the manufacturer’s IP and reverse engineering them is considered a breach of the DMCA. How those things live on Amazon is anyone’s guess. I wonder if the manufacturers would react if big retailer (Wallmart etc) sold those kits? (Do any?)

So how cheaply can a cartridge be made? Very cheaply. There is very little on a laser cartridge that actually wears. Toner (powdered ink) is really the only thing that runs out and as you can imagine, toner is cheap.

So there are manufacturers in Asia that can produce “counterfeit” printer cartridges for a fraction of the price of the originals, but due to legalities, those are hard to acquire in the West, and you never know whether you’re dealing with a reputable business or some fly by night that will screw up your printer.

If there was an Open Source printer and reference design for the cartridges, reputable manufacturers could build those printers and cartridges and reputable retailers could import them without fear of legal battles for a fraction of the price. Most importantly, an Open Source designed cartridge would almost certainly be designed from the ground up to be easy to refill at home.

Over time there would be design revisions (bugfixes) and eventually the printers would be as good (probably better) than the built-in-redundancy printers that the big manufacturers currently produce.

Open Source Hardware creates a unique ecosystem. It is naturally competitive, pushing prices down on consumables and making sure that people pay for build and print quality rather than brands.

Who invented the lightbulb?

Lets get one thing straight. Thomas Alva Edison did not invent the lightbulb.

This story requires context:

  • In 600AD the greek writer Thales of Miletus started writing about Electricity. Mostly this was all about rubbing Amber together and noticing static charge
  • In 1760 French physicist Charles-Augustin Coulomb starts actually making sense of electricity.
  • In 1779 Alessandro Volta builds the first true battery.
  • In the late 1700s and early 1800s every scientist, tinkerer and hacker is playing with electricity.
  • 30 years later, in 1809, Humphry Davy builds the first true electric lamp. This is 38 years before Edison is even born.
  • 50 years later, in 1860, Sir Joseph Wilson Swan builds an electric light bulb and starts tinkering with carbon-filament incandescent electric bulbs (The same stuff Edison eventually used).
  • Ten years later in 1877, the American Charles Francis Brush manufactured carbon arcs and was lighting public parks and office blocks.
  • In 1879, three years after Brush already had electric light in office blocks, Thomas Alva Edison discovers that a carbon filament in an oxygen-free bulb was able to stay glowing for up to 40 hours.
  • Two years later some dude named Lewis Howard Latimer makes a better filament.
  • 20 years later another guy called Willis R. Whitney invents a process to stop the globe getting dimmer as it got older
  • Seven years later, in 1910, a guy called William David Coolidge invents a tungsten filament that lasts a lot longer than the carbon ones.
Thomas Alva Edison - Douchebag Extraordinaire

So all that Edison ever “invented” was that a vacuum increased the lifespan of the filament.

So, the next obvious question is, why does everyone think that Edison invented the light bulb? The answer to that question is an interesting one because it has more to do with propaganda than it does to do with invention.

A lightbulb is useless without electricity, Edison knew that… and, like any clever businessman, Edison knew that real inventors are generally very bad at making money out of their inventions because they’re always too busy working on version 2.

Edison realised that the only way to make real money was to get electricity into people’s houses so that you could sell them lightbulbs, and electricity… This was brilliant because it’s the “Give away the razor, sell the razorblades” plan except both lightbulbs and electricity are consumables… so its more like “Give away the connection and sell the lightbulbs and the electricity”. Edison also wasn’t the first person to figure this out, he was just really really good at marketing… Or really really bad at marketing, depending on how you feel about Elephants.

Topsy the Elephant

Another person who realised that Electricity was going to make a lot of money was a rich businessman called Westinghouse. Westinghouse had become friends with an eccentric Yugoslav scientist called Nikola Tesla who had been experimenting with electricity his whole life. When Tesla wasn’t busy building Tesla Coils or trying to harness the power of lightning (or trying to harness energy from outer space, I shit you not) he worked with Westinghouse to build electricity generators and plan electricity distribution systems. Tesla knew more about electricity than pretty much anyone else alive at that point and early on had realised that Alternating Current (AC) was far better at distributing electricity than Direct Current (DC). So Westinghouse and Tesla started generating and distributing power to the rich and famous.

Edison didn’t like this. Not only were Tesla and Westinghouse competitors, but they were also proposing a different, better, system (AC) that Edison knew would eventually win the battle. Edison had managed to market himself as the father of electricity — a magician and folk hero — and he was getting incredibly rich.

Nikola Tesla - True Genius

So Edison did what any self respecting douche-bag marketer would do… he started publicly torturing animals… and filming it. Thomas Alva Edison, the “inventor of the lightbulb” went out into the streets and publicly electrocuted, to death, animals in a bid to show the public that Alternating Current was far too dangerous to be in their homes. And yes, in case you’re wondering, that reference to elephants earlier is because Edison even electrocuted, to death, an adult elephant.

Of course AC isn’t really any more dangerous than DC and Edison knew that… While there are some issues with AC’s 50-60 Hertz frequency being closer to that of your heart, both AC and DC are equally able to kill elephants and small children.

Sadly the public was gullible and Tesla was devastated… He went from being an eccentric socialite magician to being that guy who wants to murder small children and animals. Westinghouse had thicker skin and managed to keep his chin up, but Tesla became a recluse and started working in isolation on increasingly crazier ideas like harnessing power from the stratosphere. Tesla believed that it would be possible to get this power so cheaply that it would become free. Whether Tesla was onto something or whether his eccentric genius mind had finally snapped will never be known… In 1943 he died, alone, drowning in debt, in a hotel room.

Thomas Edison was no doubt a very clever man, but he was also ethically a disgusting person who thought nothing of destroying others to elevate his own fame.

Single handed sailing is not for the faint hearted.

knox_johnston_golden_globe
Robin Knox-Johnston on board Suhali

I’ve become increasingly fascinated by single handed (solo) sailing and specifically single handed circumnavigations. The first person to sail around the world single handed was Joshua Slocum in 1898. His journey took 3 years and he made many stops along the way.

Sixty eight years later Francis Chichester, who Later became Sir Francis Chichester for obvious reasons, decided to try his hand at the journey. He left Plymouth on August 1966 and returned 226 days later after stopping once in Australia. He was 67 at the time and was the first person to circumnavigate with only one stop.

This meant there was only one thing left to do… Circumnavigate, single handed, without stopping. Two years later, in 1968, Robin Knox-Johnston left Falmouth and 313 days later arrived back in Falmouth to much fanfare.

It’s far too easy to romanticise these journeys but reading the books written by these men is both inspiring and scary. It’s often in the minutia that the true risks involved in these kinds of endeavours are exposed.

I found this in the “Pilot’s Notes” section at the back of Knox-Johnston’s book “A World of My Own”:

“There was a small diver’s lifejacket on board, but again I did not use it. It got in the way for one thing, and if I had fallen overside, although I would have swum in the direction of the nearest land, one has to be realistic, and it would probably have been best to get it over quickly.”

I think those two sentences sum it up better than any book every could.

Defining moments

Recently I’ve been thinking a lot about defining moments. Those splinters of time that shape who we are and act as decision making references for the rest of our lives. I find it odd/sad that some of the people I talk to don’t have defining moments or perhaps they do but just aren’t aware of them.

Here are mine:

Fishing
I was probably about 8 years old. We were on holiday at the Brede River. Like most boys that age, I really wanted to catch a fish. We had tried unsuccessfully from the jetty but firmly believed that the real fishing was out on the boat, after sunset. The dads had made promises that always seemed to dissolve into comfortable couches and post-braai bliss… and it was our last night there. I decided that I was going to go and catch a fish off the jetty, and, in the absence of bait, I decided that bread, mooshed up onto the hook, would have to do. The parents were understandably sceptical, but I was adamant and marched down to the jetty in the dark and cast my line into the water. A few hours went by and I had caught nothing and eventually started falling asleep and decided it was best to go back inside.

I remember walking back into the house thinking how awesome it would have been to be carrying a huge fish! At that very moment, thinking about how great it would have been to catch a huge fish, it dawned on me that no one ever catches a huge fish unless they put their line in the water. You have to be in it to win it.

Bravery
I haven’t witnessed much bravery in my life. I’ve never seen someone run into a burning building to rescue a puppy or lift a car to free a trapped driver. Sometimes however bravery takes the form of personal courage. Courage to stand up and do the right thing, even if doing so may make you look like a loser in the process. I was 15 and my little clan of nerd friends had a favourite whipping boy called Andrew. Andrew was often the butt of our jokes. One particular day, in the absence of Andrew, the jokes got progressively meaner. Then someone piped up and said “Come on guys, that’s not cool… lets stop”.

I realise that that might seem trivial when compared to rescuing puppies from burning buildings, but if you’ve been a teenage boy you probably know that sticking up for the “loser” isn’t the cool thing to do. In that moment I realised how brave my friend was, and more importantly, how I wanted to be like him.

Your happiness is your responsibility
I think I was about 19 years old. I had recently broke up with my girlfriend, it was New Years Eve and all my friends were out of town. I got so bored and depressed that I decided to just drive around. I wasn’t suicidal or even close to tears… but in that uber-pathetic moment I decided that I was the only one responsible for my happiness. Simple.

Web Based Accounting Software
After many years working as a developer in a bunch of different industries I found myself working on a web based accounting package for a British company. It was painful work and the boss had overcommitted and we were working stupid hours with pizza as “overtime”. One evening, while working late, I decided that this wasn’t for me. I’d only been there for 3 months, but it was the straw that broke the camel’s back. I had been putting my heart and soul (and life) into other people’s businesses all over the world for the previous 5 years and I was finally done. I resigned in the morning. I was never going to let a job take priority over my life again.

For about a year I floated around doing odd freelance dev jobs, I even got a job as a barman so I could meet cool people… I made a lot of friends, I managed a band, I lived in a digs with some cool people and some psychopaths. It was fun.

I can be a Butcher
About mid way through my year “off” I decided that I could do anything. Nothing was above me, and similarly, nothing was beneath me. Not that I consider butchers to be at the bottom of some food chain, it was just that being a butcher was probably the furthest thing from what I had done up until then. I never did become a butcher, but I’m pretty sure I could be flippen awesome at it if I wanted to.

A loaf of bread or a pie
At about the same time as the “I can be a butcher” moment I found myself rather broke. There was a shoprite up the road from where we were staying. I walked there, hungry, with only a few rand in my wallet. I had to decide whether to buy a loaf of bread or a pie. I bought the pie.

Many people would consider that reckless. It was reckless I guess, but, I wanted a pie. I had faith that tomorrow would somehow bring more money or feed me. I’m still here so I guess I was right.

I don’t want to make light of it, but I also know what it’s like to live off almost nothing. I know that I was incredibly happy during that time, my life didn’t suddenly fall apart the minute I cancelled my medical aid and couldn’t afford to buy one of the “nice” toothbrushes. That realisation has helped me be a little more willing to take bigger risks in life. In it to win it.

Water
I really like hiking. Especially on Table Mountain. I’m not nearly as fit as I should be, as my waistline is testament to, but I do occasionally just go for walk. It was during one of these spontaneous walks that I ended up about 6km away from my car without any water in the middle of a ridiculously hot summer’s day. (This was on the contour path near Platteklip with my car parked at Kirstenbosch). I came across this tiny little trickle of water, seeping down a rock. I was so hot I ended up basically licking the mossy rock to try and get some moisture out of it. I spent a good 30 minutes getting water in tiny little doses. (I just want to make sure it’s clear here, I was never in any real danger… I was just hot and tired… worst case scenario was some sunburn.) I was incredibly grateful for the water and in the heat I got all philosophical about water and nature’s provision. I started off again towards the car. About 300m down the path I came to a river. Not exactly the Holy Ganges, but enough water that I could actually fill my water bottle will real water, not sandy moisture. What did I learn from this? It’s tough to explain. Perhaps the simplest way to put it is to just say that sometimes in life you need to be make sure you’re not being an idiot by walking a little further down the road.

Death at Sea
Almost 2 years ago I went on a little sailing trip. Myself and another guy sailed a tiny little yacht from Hout Bay to Knysna, and then back to Mossell Bay. (It’s a long story). The reason we couldn’t go in at Knysna was because a huge storm had kicked up and the Heads were closed. The boat didn’t have a functioning radio, life raft or EPIRB. The flares were old and our engine was dead. At sunset, when we realised the storm wasn’t going to die down, we decided to sail to Mossel Bay where the harbour was protected by a breakwater. The swells were picking up and at some points our tiny boat was pretty much dwarfed by the water around us. We were sailing a yacht designed and built for the Vaal Dam in some of the strongest wind and biggest swells I have ever seen. We were being pushed around like a matchbox in a pool full of cannon balling fat kids. The boat’s keel was creaking as if it wanted to snap off (something that would result in almost instant sinking) and then suddenly, in the pitch black, howling night, we hit something. HARD. The entire boat stopped dead for a second. I still don’t know what it was but I do know that I have never felt closer to dying in my life. I imagined myself floating in the middle of the sea, with my tiny life jacket trying to get dodgy flares to work even though the chances of someone seeing them were pretty much zero. The keel didn’t break and after 5 days at sea we eventually got to Mossel Bay in the early hours of the morning.

What did I learn? I don’t know… But I want to do it again. It was fucking awesome.

There is no spoon – The challenge of unlimited bandwidth in a limited world.

Change is constant. With increased international capacity it was inevitable that ISPs would eventually enter a price war. It was MWEB, a traditionally not-so-forward-thinking ISP, who shot first.

Uncapped internet for a price that didn’t seem insane – Terms and Conditions apply... It didn’t take long (a few minutes actually) before the nerds were frothing at the mouth over what seemed to be overly-burdensome (and in some cases just-plain-stupid) regulations. Rules like “No unattended downloading” being one of them… while in principle most people understood the ethos, the unfortunate reality is that rules shouldn’t be _made_ to be broken… and telling an old granny she can’t go make a cup of tea while her email downloads is simply not intelligent.

The problem is simple. Internet Service Providers have a limited resource and they are selling it on as an unlimited resource… It’s the all-you-can-eat ribs special, only in a digital world, where the limit to how much you can eat is simply a question of how big your hard drive is.

Most of the nerdosphere understood that ISP’s would have to enforce some limitations, and in fact, most ISPs worldwide have some form of Acceptable Usage Policy. The difference being that the kind of numbers that constitute abuse are generally in the range of hundreds of gigabytes/terabytes per month, and then only after consecutive months of “abuse”.

The problem in SA is that the business model is really hard to get right because it revolves around a number of unknowns:
1. What can we offer that’s good enough to a) Attract customers. b) Be called uncapped. c) Not piss off the nerdosphere. ?
2. How many customers can we sell this to?
3. What will the average usage of those customers be? (Ubernerds download a lot more than your Granny)
4. If we scale up operations because of a surge of new customers, how can we be sure those customers will hang around to support the increased running costs?

Additionally, ISPs are obviously terrified to not enter the market because not having an uncapped option will inevitably mean losing pretty much every customer who isn’t living under a rock.

So, possibly with a fair dose of fear and trepidation, a number of other ISPs quickly entered the market with their own offerings, all clambering to try and get that business model right.

Some ISPs even appear to have decided to start selling the product before they figured out what that business model would be. A bold move that cost the likes of Afrihost a fair amount of pain when they realised they needed to implement a soft cap (they call it something else) at 60gb. That 60gb number wasn’t anywhere on their website because it appears to have not existed when they launched… it was only after seeing the real usage numbers that they realised they needed to implement some additional limits. (After downloading 60gb your connection is throttled, and then once you hit 120 it’s throttled further etc etc)

So we come to what is really the crux of this debate. What is uncapped? Currently the uncapped market is unregulated and very unstable. The rules are changing on an almost daily basis and pretty much anyone can offer anything and call it uncapped. Someone could have a product that calls itself “uncapped” but that limits you to 1kbps after the first megabyte. This is not good for consumers.

The market is in need of a lot more transparency or a regulator. There are really only two groups that could play the role of regulator: The Advertising Standards Association and the Internet Service Providers Association. I’m ignoring ICASA for obvious, incompetent and toothless, reasons.

The ASA unfortunately doesn’t have the knowledge to regulate such a highly complex industry and any attempts to do so would probably have very negative effects for all involved.

ISPA on the other hand does have the know-how but hasn’t publicly said anything about the matter. All of the ISPs currently offering Uncapped ADSL are ISPA members. I think the only reasonable solution is for ISPA to get a bunch of its members together and lock them in a room until they can all agree on what the minimum provision for an uncapped account should be. This would need to be measurable limits and not warm-and-fluffy, open to interpretation, language. They may even decide that calling these sorts of accounts “uncapped” is dishonest, perhaps it should just be called something like “Managed Cap 60” etc.

I look forward to the day that we have true uncapped internet in this country and I salute those ISPs who are trying their best to bring us closer to true uncapped internet. They are brave businesses operating in an increasingly brutal space.

Most importantly we need the ISPs to be honest about what they’re selling. If they’re selling something that has graduated throttling (like Afrihost is doing) they need to say so before they take the customers money. Afrihost doesn’t currently say this on their website, but their CEO has published (very bravely and honestly) the planned (and he understandably pointed out that it was plan that might change) approach on the mybroadband forums. I’m sure that this info will make it onto their website as soon as the dust settles.

Publishing the exact structure/behaviour of their uncapped product is a brave move that hopefully will force other ISPs to do the same. It’s only when all ISPs are showing their hands that consumers will be able to make an informed decision.