To anyone reading this for the first time: Please note that this post dates back a long time and for some reason is repeatedly proving rather popular. I get a lot of emails and comments about this post, mostly positive and some negative. If you have a valid comment then by all means post it, but if all you’re going to do is tell me that I’m a dick for complaining, then I suggest you don’t waste your time… Also, read my blog, You might find that I’m actually quite a nice guy. The gist of this entire saga is that we had shocking service and Nonna Lina has repeatedly, for almost two years now, refused to simply say sorry, but instead resorted to excuses and insults.
Also, read this semi-update to the story.
(This is a classic Arbitraryuser in the form of an email I sent that dates back to November 17th 2006.)
Today at 1pm a group of us, 11 in total, decided to have lunch at Nonna Lina… This was because they are currently punting their “Special”…
Their offer was one of the meals on their “special menu” and either a soft drink or a beer. The prices, R39 and R45 respectively.
Here is a list of why you should never ever eat at Nonna Lina:
Not Nonna Lina Pizza
- A few of us ordered the “Salami” pizza. It was crusty, oily and they use cheap cheddar cheese. But, the cherry (ha ha) on the top was the absolutely atrocious amount of “salami” on the pizza. We counted; There were 3 slices of the thinnest, smallest, cheapest, nastiest salami, cut into quarters and spread over the pizza. AND THAT WAS ALL. Just nasty cheese and 3 pieces of nasty salami.
- The service was terrible. EVEN THOUGH WE HAD PRE-ORDERED OUR MEALS the last meal was placed on the table about 20 minutes after the first.
- One of the meals was wrong, but fearing another wasted half hour someone took one for the team.
- They sell pasta and pizza… but the dont have Tabasco Sauce… We know they’re trying to be cheap, but come on! Maybe just buy the generic stuff.
- The waiter struggled to bring the drinks to the table and needed to get reminded constantly. There were only 2 other tables so being “busy” is not an excuse.
- The beer was warm.
- Besides being generally bad, the waiter also struggled with english, which will probably explain the next 2 points perfectly.
- Then came the killer… When the bill arrived it was more than expected… There were two meals we didn’t even have and even though we had only seen their “special menu” apparently one of us ordered a meal off the main menu.
- Then the real kicker. The Savanah and Castle didn’t count as alcholic beverages… And the Appletizer wasn’t a “Soft Drink” so the unlucky souls (me included) had to fork out R45 for a shitty pizza and an extra R15 for our drinks.
- No mess up on this scale would be complete without the owner/manager fighting with us about the bill and eventually deciding that it was time to light up a smoke while we were still arguing with him… Eventually we paid up and left, never to return again.
So by my count, Nonna Lina owes me a beer… and you know what, they can shove it… Keep it for a rainy day when all their customers have finally decided that the R8 Boerewors roll outside the Spar on Kloof Street is a better option. More appetising, more tasty and served with a hell of a lot more class than Nonna Lina could dream of — A paper serviette and your choice of 5 sauces in recycled plastic bottles.
ps. Feel free to pass this on to anyone you think might make the mistake of going there.
- Update: Nonna Lina never replied to my emails… I think that speaks volumes.
Update 2 [29 Jan 2007]: I finally got a response via this site from the guy who owns the place. Amongst a bevy of poorly constructed excuses he called me a racist for bringing up the fact that his waiter didn’t have a very solid grasp of English. Ummm ok. Add that to the list of reasons why not to eat there.