Seriously, you do.
I had the fortune of dealing with a granny yesterday on the phone. She was supposed to have called me a week ago with a quote but she never did. When I asked her why, her reply was that “One of my ladies had called her and gotten the price from her”… Um, no. I don’t have any “ladies” that would have called her… She’s just plain lying! But you can’t call someone’s granny a liar so you just nod and say “Okay, I’ll ask around and find out who called you, but in the mean time can I get those prices…”.
Damn grannies.
ath.
arbitraryuser 
Honestly, I think thats why companies employ old grannies. You can’t lose your cool with someone who could make you yummy chocolate chip cookies (humm, cookies…). You will end up accepting what they say without much complaint and then hangup. Your anger will subside and when you gain your sense again, you will think “wasn’t I pissed off because I never received my quotes?”.
“Oh, the granny, right”.
And the offending company will have won.
All because no one can get angry with your granny.